Client Poaching Season: Stopping Your High-Value Traders from Leaving for Coinbase

Crypto Exchange

High-value traders don’t switch platforms just for the sake of it. They switch when a moment of market stress reveals which crypto exchange truly performs. If a competitor handles volatility better, the trader moves their business—and they don’t look back. Defection happens when small failures compound: partial fills, stalled withdrawals, API instability, or support that […]

Ooi Sang Kuang

Chairman, Non-Executive Director

Mr. Ooi is the former Chairman of the Board of Directors of OCBC Bank, Singapore. He served as a Special Advisor in Bank Negara Malaysia and, prior to that, was the Deputy Governor and a Member of the Board of Directors.